Exchange, Return & Refund Policy

Welcome to maanproducts

At maanproducts, customer satisfaction is important to us. Please read our Exchange, Return & Refund Policy carefully before placing your order.

1. General Policy

• All purchases are non-refundable unless otherwise required by applicable law or approved under our damaged or defective product policy.

• Eligible items may be exchanged within 14 days of delivery.

• Products must be unused, unwashed, and in their original condition.

• Original tags, labels, packaging, and proof of purchase must be included.

• Exchanges are subject to product and size availability.

2. Exchange Policy

If you wish to exchange an eligible item, please contact our customer support team within 14 days of receiving your order.

To request an exchange:

1. Contact our customer support team with your order number and reason for the exchange.

2. Provide photographs of the product if requested.

3. Follow the instructions provided by our support team.

4. Ensure the product is securely packed with all original tags and packaging.

Once the returned item has been inspected and approved, we will arrange an exchange, subject to availability.

3. Return Policy

If you wish to return an item, please contact our customer support team within 14 days of delivery.

Returns must meet the eligibility requirements outlined in this policy. Items that have been used, washed, damaged after delivery, or returned without their original tags and packaging may not be eligible.

Please do not send any item back before receiving return instructions from our customer support team.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• A clear description of the issue.

• Clear photographs or videos showing the product and the problem.

After reviewing your claim, our team will provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

5. Non-Eligible Items

For hygiene and product-condition reasons, certain items may not be eligible for exchange or return, including:

• Used or washed products.

• Products with missing tags, labels, or original packaging.

• Items damaged through improper use or handling after delivery.

• Personal-care or hygiene-sensitive products, where applicable.

Any additional exclusions will be communicated on the relevant product page.

6. Sale Items and Promotional Purchases

Items purchased during sales or promotional offers may have special exchange conditions. These conditions will be communicated at the time of purchase.

If an exchange is permitted, it will be subject to product availability and the applicable promotional terms.

7. Refund Processing

Approved refunds, where applicable, will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.

8. Return Shipping

Customers must contact our support team before shipping an item back.

If the product is damaged, defective, or incorrect due to an error on our part, maanproducts will provide instructions regarding return shipping and any applicable shipping-cost coverage.

For other approved returns or exchanges, shipping costs will be communicated before the return is arranged.

9. Order Cancellation

If you need to cancel an order, contact our customer support team as soon as possible. Cancellation requests can only be accepted before the order has been dispatched.

Orders that have already been dispatched may be subject to our applicable return and exchange policy.

10. Contact Us

If you have any questions about our Exchange, Return & Refund Policy, please contact our customer support team.

Brand: maanproducts
Email: [maanproducts.pk@gmail.com]
Phone/WhatsApp: [Add your contact number]
Business Address: [MULTAN]

We appreciate your trust in maanproducts and are committed to providing a smooth shopping experience.